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Commentary
A Consumer's Perspective
Sun Oct 31, 1999 - 2:54 PM EST - By Mike Lee
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» First come first ser... Told many different ... Handspring Acknowled...
First come first served? I ordered my Visor the first week that I could call
Handspring’s
toll free number. Handspring said their product would
be distributed on a first come first served basis.
Curious as to where my Visor was, I decided to call
Handspring. After many calls and many different
answers (among them, my Visor was in the warehouse and
I would get it in four to five days) I just found out
this week that my name has been misspelled. The person
taking my order did not write down all of the numbers
on my credit card. My shipping address was misspelled.
All of this occurred and I did not know about it until
I called (after many 45-50 minute holding periods)
customer service to inquire about my order. I was told
I could not use UPS
to track my order, and Handspring does not have their
online tracking system available to consumers who
ordered over the phone. Perhaps I could have spotted
this problem weeks ago had I been able to monitor the
status of my order. Had I not taken the iniative and
called Handspring, it would have been an additional
two to three weeks until I would receive some contact
from Handspring about my two hundred and forty nine
dollar purchase.
Told many different things >>
